Snapchat’s Major Redesign Is ‘Weird To Use,’ Gets Scathing User Reviews
By Izza Sofia, 12 Jan 2018
Snapchat has found itself in a vulnerable spot following a major redesign.
Users have taken to Twitter with scathing critiques of the update, which merges the original ‘Stories’ screen—where content can be shared for 24 hours—with the page used to display individual messages and snaps.
“Snapchat has had a complete rework in an update and honestly it’s disgusting,” one Twitter user commented. “It’s so weird to use and I don’t know why it’s been changed.”
Another person begged Snapchat to “reverse the most recent update.”
“It’s absolutely horrendous @Snapchat,” said the tweet.
In the redesign, users must swipe right from the camera to access both ‘Stories’ and personal snaps from friends. A swipe left now results in a ‘Discover’ grid featuring photos and videos from brands, as well as trending content curated by Snap itself.
“We’re separating the social from the media and reorganising Snapchat around your relationships to make it more personal,” Spiegel states in a promotional video.
However, not everyone is loathing the redesign. “It’s not bad, but it took me a while to get used to it,” said Hope Louise, who has tried the redesign for a month.
“I love that it separates friends from influencers, but the layout is so different that it's very confusing in the first few days/weeks.”
“I think sometimes it’s just people being resistant to change. However this seems like Snapchat putting monetization ahead of its users, and if they don’t play it well, they’re going to alienate the people who made them who they are,” said Timothy Armo, CEO of Fanbytes, which is a platform for Snapchat influencers.
It’s not possible to revert to a previous version of Snapchat, but we are happy to help with any questions you may have about the— Snapchat Support (@snapchatsupport) January 11, 2018
Sorry to hear you feel this way. If you have any questions about the new design let us know!— Snapchat Support (@snapchatsupport) January 11, 2018
We are sorry you feel that way Tahlia! We are here to help with questions if you have any.— Snapchat Support (@snapchatsupport) January 11, 2018
Hi! It’s not possible to revert to a previous version of Snapchat, but let us know if you need help with something specific in the new layout.— Snapchat Support (@snapchatsupport) January 11, 2018
Snaps, Chats, and Stories from friends who’ve added you back are on the Friends screen. To get there, swipe right from the Camera screen.— Snapchat Support (@snapchatsupport) January 11, 2018
A circular preview shows up next to Stories with new Snaps to view 👀 Tap one, and once you're finish it will auto-advance to the next 😊
We are sorry you feel this way! Can we help answer any questions about the new layout?— Snapchat Support (@snapchatsupport) January 11, 2018
[via Mashable, video via Josh Constine, opening image via iTunes]
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